Terms & Conditions

Terms & Conditions

Welcome to The Luxe Florist & Gifts. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully.

1. General

  • These Terms govern your use of our website and services.
  • By using our website, you confirm that you are at least 18 years old or using it under supervision.
  • We reserve the right to update these Terms at any time without prior notice.

2. Products & Services

  • We offer ready-made floral arrangements and gift products.
  • All product images are for illustration purposes; actual arrangements may vary slightly due to seasonal availability.
  • We reserve the right to substitute flowers or packaging with similar items of equal or higher value if required.

3. Orders

  • Orders are confirmed only after successful payment.
  • Please ensure all delivery details are accurate. We are not responsible for delays caused by incorrect information.
  • Once placed, orders cannot be modified or canceled if already processed or out for delivery.

4. Pricing

  • Orders are confirmed only after successful payment.
  • Please ensure all delivery details are accurate. We are not responsible for delays caused by incorrect information.
  • Once placed, orders cannot be modified or canceled if already processed or out for delivery.

5. Delivery

  • We aim to deliver within the selected time slot; however, exact delivery times are not guaranteed.
  • Same-day delivery is subject to order cut-off times and availability.
  • If the recipient is unavailable, we may contact them or reschedule delivery.
  • Additional charges may apply for re-delivery or incorrect address details.

6. Payments

  • We accept secure online payments via debit/credit cards, UPI, and other available methods.
  • All transactions are processed through trusted payment gateways.
  • We do not store your full payment details.

7. Refunds & Replacements

  • Due to the perishable nature of flowers, refunds are generally not provided once the order is delivered.
  • In case of damaged or incorrect products, please contact us within 24 hours with proof (images).
  • Approved cases may be eligible for replacement or partial refund at our discretion.

8. Promotions & Discounts

  • Promotions are valid for a limited time and subject to specific terms.
  • Only one offer can be applied per order unless stated otherwise.
  • We reserve the right to modify or withdraw offers at any time.

9. Intellectual Property

  • All website content, including images, text, and design, is the property of The Luxe Florist & Gifts.
  • Unauthorized use, reproduction, or distribution is prohibited.

10. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
  • Our liability is limited to the value of the order placed.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Mobile: +60124120698
Email: info@theluxefloristngifts.com