Shipping & Delivery Policy

Shipping & Delivery Policy

At The Luxe Florist & Gifts, we ensure your flowers and gifts are delivered fresh, on time, and in perfect condition.

1. Delivery Coverage

  • We offer delivery across selected service areas.
  • Availability of delivery locations will be confirmed at checkout.

2. Delivery Options

Same-Day Delivery

  • Available for orders placed before the daily cut-off time.
  • Subject to product availability and delivery location.

Scheduled Delivery

  • Customers can select a preferred delivery date during checkout.

3. Delivery Time

  • We aim to deliver within the selected time slot; however, exact delivery times are not guaranteed.
  • Delays may occur due to traffic, weather, or unforeseen circumstances.

4. Delivery Charges

  • Delivery charges are calculated based on location and will be displayed at checkout.
  • Additional charges may apply for urgent or special delivery requests.

5. Recipient Availability

  • It is the customer’s responsibility to ensure the recipient is available at the delivery address.
  • If the recipient is unavailable:
    • Our team may attempt to contact them
    • Delivery may be rescheduled
    • Additional charges may apply for re-delivery

6. Incorrect Address

  • We are not responsible for failed deliveries due to incorrect or incomplete address details.
  • Re-delivery charges may apply in such cases.

7. Product Handling

  • All products are carefully handled to maintain quality and freshness.
  • Slight variations in flowers or packaging may occur due to seasonal availability.

8. Special Occasions

  • During peak periods (e.g., Valentine’s Day, Mother’s Day), delivery times may be extended due to high demand.
  • Early ordering is recommended to ensure timely delivery.

9. Contact Us

For any delivery-related queries, please contact us:

Mobile: +60124120698
Email: info@theluxefloristngifts.com